We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns can only be requested after the order has been delivered and received.
To be eligible for a return:
The item must be unused, unopened, and in the same condition that you received it
The product must be in its original packaging with all tags included
Proof of purchase or receipt is required
Opened or used products cannot be returned for hygiene, safety, and quality reasons.
To start a return, please contact us at lerrae@lerrae.com before sending any item back.
Items returned without prior approval will not be accepted.
In certain situations, we may offer a partial refund if the reason for the return is deemed acceptable by our team.
Partial refunds are reviewed case-by-case and may apply when:
The customer provides a valid reason for return
The item condition or situation does not qualify for a full refund
Approval of partial refunds remains at our discretion.
Please inspect your order immediately upon delivery.
Contact us right away if:
The item is defective
The item arrives damaged
You received the wrong product
We will evaluate the issue and work to resolve it as quickly as possible.
The following items cannot be returned:
Opened or used products
Sale items
Gift cards
If you are unsure whether your item qualifies, please contact us before requesting a return.
The fastest way to receive a replacement item is to request an approved return (if eligible) and place a new order separately.
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery.
However, to qualify:
The item must remain unused and unopened
The item must be returned in its original packaging
Proof of purchase is required
Opened items are not eligible for return under this policy.
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
Refunds will be issued to your original payment method within 10 business days
Processing times may vary depending on your bank or card provider
If more than 15 business days have passed since your refund approval, please contact us at lerrae@lerrae.com.