Disclaimer and Legal Information
Last updated: 30/07/2026
1. About this website and who we are
Lerraé is a trading name used to sell sensory and fidget products, including the Sensory Squeeze Cube and Sensory Sticks. Our products are manufactured overseas and fulfilled through international logistics partners. Contact for all enquiries: lerrae@lerrae.com.
This page sets out important information about how our products should be understood and used. By purchasing from or using this website, you acknowledge that you have read and understood it. Nothing on this page limits your statutory rights (see Section 8).
2. General information only — no professional advice
Any information provided on this website or by Lerraé regarding sensory input, deep-pressure techniques, focus, calming, or wellbeing is general and educational in nature only. It is not medical, psychological, therapeutic, or occupational-therapy advice, and must not be relied upon as such.
Our products are not medical devices and are not intended to diagnose, treat, cure, manage, or prevent any medical, neurological, developmental, sensory, or psychological condition, including (without limitation) autism, ADHD, anxiety, or sensory processing differences. Any reference to such conditions is for general context only and is not a claim of therapeutic benefit.
Always seek the advice of a qualified healthcare professional, GP, or occupational therapist regarding the suitability of any product for a specific individual or condition. Never disregard or delay professional advice because of information provided by us.
3. Intended use, age suitability and supervision
- Our products are intended as sensory/fidget items for general use.
- Adult supervision is recommended at all times, especially for young children and for anyone who may put items in their mouth.
- Our products are not designed, intended, or tested as teething, chew, or bite toys. If a child mouths or bites objects, do not rely on these products for that purpose; choose an item specifically designed and tested for oral use, and supervise closely.
- Products may contain or become small parts if damaged. Choking hazard — keep away from children who may swallow or inhale small items.
- Stop using the product immediately, keep it away from children, and contact us if it becomes split, torn, punctured, or begins to leak any substance.
4. Allergies, sensitivities and materials
If you or the intended user has any allergy or sensitivity (including, but not limited to, latex), please contact us at lerrae@lerrae.com before purchasing or using the product so we can share the material information available to us. Do not use the product if you are unsure whether it is suitable. We cannot accept responsibility for reactions where a product has been used contrary to this guidance.
5. Product descriptions, images and origin
We aim to describe and picture our products as accurately as possible. Colours, textures, sizes and finishes may vary slightly from images shown on screen. Product characteristics may vary between production batches.
Our products are manufactured outside the United Kingdom. Where any wording on this website refers to us as a UK-based or British brand, this refers to where the business is operated and marketed from, and should not be taken to mean the products themselves are manufactured in the UK.
6. Shipping, delivery and tracking
Orders are shipped via international courier services and handed to a local carrier for final delivery. As such:
- Delivery timeframes are estimates only and are not guaranteed. Typical delivery can take up to approximately two weeks from dispatch, and occasionally longer due to customs or courier delays.
- Tracking information may show limited updates or periods without movement while a parcel is in transit. This does not necessarily mean a parcel is lost.
- Some orders may be dispatched in more than one parcel, with separate tracking numbers.
- We are not responsible for delays caused by the courier, customs, incorrect address details supplied at checkout, or events outside our reasonable control.
If your order has not arrived within a reasonable period, contact us at lerrae@lerrae.com and we will assist.
7. Pricing and payment
All prices are shown at checkout and are payable in the currency displayed. We reserve the right to correct pricing errors. Payment is processed by third-party payment providers, and their terms apply to the handling of your payment information.
8. Your statutory rights (Consumer Rights Act 2015 and related law)
Nothing on this website or in this disclaimer removes or reduces your legal rights. Any attempt to exclude those rights would be unenforceable.
Under the Consumer Rights Act 2015, goods supplied to consumers must be:
- of satisfactory quality;
- fit for their intended purpose; and
- as described.
If a product does not meet these standards — for example, if it is faulty, unsafe, or not as described — you may be entitled to a refund, repair, or replacement in accordance with the law.
Under the Consumer Contracts Regulations 2013, if you are a consumer buying online you generally have the right to cancel within 14 days of receiving your order and to a refund, subject to the conditions set out in those Regulations.
To exercise any of these rights, contact us at lerrae@lerrae.com.
9. Returns and refunds
Faulty, damaged, or not-as-described items
If any item arrives faulty, damaged, leaking, or not as described, please contact us at lerrae@lerrae.com as soon as possible, and within a reasonable period of receiving your order. Where you can, please include:
- your order number;
- a brief description of the problem; and
- one or more photographs showing the issue.
Photographs help us resolve things quickly and feed the problem back to our production side, but if you are unable to provide them, contact us anyway and we will still help.
Once we have the details, we will put things right. Depending on the situation and your preference, this will usually mean a full refund or a replacement. For faulty or not-as-described goods, you will not normally be asked to pay return postage, and in many cases we will not ask you to return the item at all — we will tell you clearly if a return is needed and how to arrange it.
10. Product safety and compliance
We take product safety seriously. If you have any concern about a product, or wish to request available product information, please contact us at lerrae@lerrae.com. If you believe a product is unsafe, stop using it, keep it away from children, and contact us immediately.
11. Limitation of liability
To the fullest extent permitted by law, and without excluding or limiting any liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, for fraud, or under the Consumer Rights Act 2015 — Lerraé shall not be liable for indirect or consequential loss arising from the use of our products where they have been used contrary to the guidance on this page. This clause does not affect your statutory rights.
12. Changes to this information
We may update this page from time to time. The version in effect is the one published on this website at the time of your purchase.
13. Contact
For all questions, product information, safety concerns, returns, or complaints:
lerrae@lerrae.com